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I won, but didn't receive my winnings

If your winnings haven’t appeared in your account, don’t worry. This guide will help you troubleshoot common issues and get your winnings credited as quickly as possile.

1. Basic Troubleshooting

Before contacting support, try these steps to resolve display issues:

  1. Clear Cache & Cookies

  2. Use Incognito/Private Mode

  3. Switch Browsers

  4. Try a Different Device

  5. Update Browsers & Apps to the latest versions

After troubleshoot steps, login back to the account, and enter the game.

2. Verify Game & Account History

  1. Login to your account

  2. Go to game History

  3. Filter with Game Activity and check the status of the game round that is missing winnings.

3. Contact Customer Support

If your winnings still aren’t visible:

  • Provide the game name, date & time, and any screenshots to support.

  • Contact us via live chat.

We may need to reach out to the game provider for a full explanation, so please allow some time for a final resolution.

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